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Feb. 7. 2007
- Carolinas Medical Center (CMC) has been recognized for service excellence
under the J.D. Power and Associates Distinguished Hospital Program. This
distinction acknowledges a strong commitment by Carolinas Medical Center to
provide an "outstanding patient experience" for its maternity
services.
The service excellence distinction was determined by surveying
recently discharged patients from Carolinas Medical Center on their perceptions
of their maternity visit and comparing the results to the national benchmark
established by the annual J.D. Power and Associates National Hospital Service
Performance Study.
The telephone-based research conducted among Carolinas Medical
Center patients focuses on the five key drivers of patient satisfaction with
their overall hospital experience. These drivers, which were identified in the
national study, include: dignity and respect; speed and efficiency; comfort;
information and communication; and emotional support.
"Based on the rigorous standards of our national hospital
service performance research, only 20 percent of the hospitals in the nation
will be qualified to achieve this distinction," said David Stefan, executive
director of the healthcare division of J.D. Power and Associates. "Carolinas
Medical Center is among an elite class of hospitals."
Carolinas Medical Center exceeded the national benchmark target
study score for overall maternity patient satisfaction. The hospital performed
well compared to the national study with respect to the comfort of their
facilities. The hospital received high ratings in this area relative to the
national study on concern for comfort during procedures and on the comfort of
the bed.
CMC also performed well relative to the national study regarding
the levels of dignity and respect exhibited toward patients, especially on the
courtesy of the tests and treatments personnel and the courtesy of the
nurses.
Additionally, patients were asked to rate their level of trust
and confidence in the hospital after their most recent stay. Among CMC patients,
28 percent indicate they have much more trust and confidence in the hospital
after their most recent stay. This is higher than the national average of 22
percent.
Non-government, acute-care hospitals throughout the nation are
eligible for the J.D. Power and Associates Distinguished Hospital recognition
for inpatient, emergency department, outpatient, maternity and cardiology
services. Distinction is valid for one year, after which the hospital may
reapply for this recognition.
About J.D. Power and
Associates
Headquartered in Westlake Village, Calif., J.D. Power
and Associates is an ISO 9001-registered global marketing information services
firm operating in key business sectors including market research,
forecasting, consulting, training and customer satisfaction. The firm's quality and
satisfaction measurements are based on responses from millions of consumers
annually. J.D. Power and Associates is a business unit of The McGraw-Hill
Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a
leading global information services provider meeting worldwide needs in the
financial services, education and business information markets through leading
brands including Standard & Poor's, McGraw-Hill Education, BusinessWeek and
J.D. Power and Associates. The Corporation has more than 280 offices in 40
countries. Sales in 2005 were $6.0 billion. Additional information is available
at www.mcgraw-hill.com
.
Media Relations Contacts:
John Tews and
Syvetril Perryman
J.D. Power and Associates
Troy, Mich. and Westlake Village, Calif.
(248) 312-4119 and
(805) 418-8103
john.tews@jdpa.com andsyvetril.perryman@jdpa.com
Carolinas Medical Center is an Academic Medical Center Teaching
Hospital and the flagship facility of Carolinas HealthCare System. Carolinas
HealthCare is a not-for-profit, self-supporting public organization offering a
wide variety of health and human services to residents of both North and South
Carolina.
CHS is the largest healthcare system in the Carolinas, and
third-largest public system in the nation. It owns, leases and manages
hospitals, nursing homes, physician practices, home health agencies, radiation
therapy facilities, physical therapy facilities, and other healthcare related
operations, comprising approximately 4,300 licensed beds and 25,300
employees.
Media Relations Contacts:
Scott White and
Kevin McCarthy
Carolinas HealthCare
System
704-355-3141
No advertising or other promotional use can be made of the
information in this release without the express prior written consent of J.D.
Power and Associates. www.jdpower.com
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